Season Passes
Q:
When can I get my picture taken?
A:
Stay tuned for events in Bend this fall to take your pass picture.
Q:
Can I buy over the phone?
A:
The first stage of pass sales is occurring online - it's easy to do, just click
on the buy now button. You will also be able to buy your pass over the phone
starting on Sept 1st.
Q:
Will there be buddy tickets and other benefits for season pass holders this
season?
A:
Many limited time offers will be made to season pass holders throughout the year.
Stay tuned.
Q:
When will the Nordic season pass go on sale?
A:
September 1st.
Q:
When will Ski School season products go on sale?
A:
September 1st. New this year: Children's multi-week Snowsports Programs (Mighty Mites and All Mountain Skiers and Riders) will be available with our convenient Payment Plan with an initital deposit of only $49 prior to September 30th (initial deposit includes $20 processing fee).
Q:
Is there going to be a “non-holiday” pass?
A:
No. The 12-day Pass, Midweek Pass or Full Season Pass are your other options.
Q:
I am trying to get the e-store to work, but am having trouble, what should I
do?
A:
Call 541 382 1709 during business hours: M-F 8:30am-4:30pm.
Q:
Will you be doing a lot of mid-season ticket discounts?
A: New this year, all full and midweek season pass purchasers can purchase Friends and Family tickets in conjunction with their pass purchase during the pre-season sales period prior to September 30th. Midweek and full season pass holders can purchase up to 6; 1 day lift tickets are $58, 3 of 5 day lift tickets $149 (includes Kids Ski FREE!) - valid any day with no restrictions for the 2011/12 winter season!
Q: Can I use my gift card toward my season pass purchase?
A: Yes - both online through the estore and in person at our sales office.
Q:
Will I receive a refund on my season pass if I am unable to use it?
A: Only if you have the Pass Refund Protection Plan which allows pass holders to receive a full or partial cash refund on a season pass purchase in the event of injury, sickness, or relocation (some restrictions apply) that results in an inability to ski or snowboard the winter season in its entirety.
The Season Pass Refund Protection Plan must be added at the time of season pass purchase. With this new Pass Refund Protection Plan, no refunds or adjustments will be issued unless the pass holder is enrolled in the plan. The plan costs $30 for adult, senior 65-69, young adult 19-23, midweek and 12-day passes, and $15 for 70+, teen, youth and Nordic season passes. Click here for more information and details on terms and conditions of the Season Pass Refund Protection Plan.
12-Day Pass
Q:
Can I share my 12 days with my friends?
A:
No. The 12-Day Pass is non-transferrable.
Q:
Are there blackout dates?
A:
Yes. They are posted on the website. They are Dec 24, 2011-Jan 1, 2012, Jan 14-15, 2012 and Feb
18-19, 2012.
Q:
Is the 12-Day Pass valid on Saturdays?
A:
Yes, all non-holiday Saturdays.
Q:
Can I use the payment plan for a 12-Day Pass?
A:
Yes.
Club Card
Q:
Will the Club Card be offered again this winter?
A: We will announce products for less frequent skiers and riders in October, 2011.
Payment Plan
Q:
I don’t have a credit card, how do I do the payment plan?
A:
The payment plan is only for credit/debit card purchasers.
Q:
Is the $49 down payment refundable?
A:
No. It is the first installment of your season pass purchase along with a $20
processing fee. You are choosing to buy a season pass.
Q:
How long will the payment plan be available?
A:
It will be available through September15th.
Q:
How will the payment plan be implemented?
A:
It starts with a $49 down payment per pass applied to your total at the time of
purchase. Then half of your remaining balance will be charged on Oct. 15th, and
the remaining half on Nov. 15th. It will charge the same credit card each time.
Please ensure that your expiration date is after Nov. 2011.
Q:
Can I do my down payment on a credit card then pay the rest later with a
check/cash?
A:
The payment plan is for credit/debit card purchasers only and must be completed
using the same credit/debit card originally processed.
Q:
Can I reactivate my pass from last year on the payment plan, or do I need to
buy a new one?
A:
Yes. You can reactivate.
Q:
Is there a military discount?
A:
Not on season products, but there is on daily tickets.
Q:
Can I make payments different than a $49 down payment and the Oct 15 and Nov 15
charges?
A:
No. Our payment plan system requires automated payment dates and amounts. Keep
this in mind when selecting the payment plan.
Daily Ticket Pricing
Q:
Why do you have a tiered pricing structure with three different prices for a full day lift ticket?
A:
We are trying to best match the price of a ticket to the experience of the day.
It is an innovative idea to provide maximum value for our daily ticket purchasers. Click here for more info on our ticket pricing methodology.
Q:
How will the daily price be determined?
A:
A simple equation that calculates expected lifts and daily weather will dictate
the daily price. You can view this methodology on the tickets page.
Q:
When will you release the day’s price?
A:
On most days it will be done by about 3 p.m. the afternoon prior. New weather
or lift info in the morning will be considered before 7 a.m.
Q:
Should I be concerned with this pricing plan if I am going to have a Season
Pass, 12-Day Pass, or Multi-day ticket?
A:
No. It does not apply to these products.
Q:
Can I buy a Multi-day ticket at the prevailing price of the day?
A:
No. Multiday ticket prices do not fluctuate. If you would like to take
advantage of Kids Ski Free, a Multi-day ticket is the way to do it, but must be purchased online, 7 days in advance of your first day visiting Mt. Bachelor.
Q:
Will my lodging property be able to adjust my ticket price?
A:
No. Lodging partner tickets already have discounts built into them.
Online Pass Buying FAQ's
Q:
How do I use a gift card to buy my pass?
A:
You can enter the card number in the online purchase process. After Sept. 1st
you can also use a Mt. Bachelor Gift Card to buy your pass by calling us at 541
382 1709, or you can visit us at the Marketing Office at 115 SW Columbia
Street.
Q:
I am buying a pass for a friend, grandchild, etc, how do I do this?
A:
You'll be able purchase these online. If
it's for a new pass, the guardian (over 18) must enter own information first.
The information for the pass holder(s) is entered later in the process. New
pass purchases will require a signed paper release form and photo ID upon pass
pickup.
Q:
I have a voucher, how do I use this to get my pass?
A:
You can enter the voucher number in the online purchase process or by calling us at
541 382 1709, or you can visit us at the Marketing Office at 115 SW Columbia
Street.
Q:
My birthday is in [August, September, October, November, December], what pass
do I purchase?
A: You qualify for the season pass product based on your age as of January 1st, 2012.
Q:
I am having problems buying online, how do I get help?
A:
If you need assistance with your online purchase, you can email us at
info@mtbachelor.com, or contact us over the phone at 541 382 1709 Monday -
Friday 9am-4pm.
Q:
Are you still offering the Combo Pass?
A:
Our Season Pass prices reflect more savings than the prior combo pass
discounts.
Season Pass Office FAQ’S
Q:
When will the Season Pass Office open?
A:
TBA
Q:
Where is the in-town Season Pass Office located?
A:
In the Old Mill District, specific location to be determined and announced to all pass holders in October, 2011.
Q:
What do I need to bring with me to get my pass?
A:
Photo identification is required with proof of age; passes will not be issued
without one. Please be prepared to sign a release form. Children under 18 will need to bring a signed
release or be accompanied by their legal guardian. We also require a birth
certificate to issue the 5 and under season pass.
Q:
Can I wear my crazy cool wig/hat/fake teeth/sunglasses in my pass picture?
A:
Pass photos are intended for identification purposes so you will be kindly
asked to remove your hat, sun glasses, and any witty costumes prior to your
pass photo. Your cooperation is appreciated!
Q:
Do I have to get my picture and pass before Sept. 30 to get the good deal?
A:
No, you just need to purchase before midnight September 30th. We strongly
recommend getting your picture taken before coming to the mountain. The lines
will be shorter if you come in November.
The longer you wait, the longer the lines with estimates of 2-3 hours of
waiting opening day. If you are re-activating your pass, no picture is needed;
last year's pass will work direct-to-lift but must be re-activated. If you're in the Old Mill during while our season pass office is open, stop by to make sure your pass is working - our staff will verify and ensure your re-activated pass will work this winter.
Q:
Can I get my picture taken at the mountain?
A:
Pictures can be taken at the Guest Service Building, but we highly advise
getting your pass photo prior to your first day of skiing. Lines at the pass
office can be long the first few weeks of the season. If you must wait until
you arrive at the mountain, try to get to the pass office early, or visit on a
weekday.
Season Pass Prices, Products and Add-on FAQ’S
Q:
Is there a spouse or family discount?
A:
Not in the same format. Our season pass prices reflect more savings than the
prior discounts. Prices on 20010-11 season passes were reduced to a greater
extent than the spouse or family discount previously represented, and the price
remains the same for this season.
Q:
Will there be a Super Shuttle Pass?
A:
Yes. The Super shuttle season pass will be available for purchase on the e-store.
You will have to come to the pass office to pick up since it is a picture pass
on non RFID media.
Q:
Can I add on my ski corral purchase to my Season Pass?
A:
This year, ski corral services are available for purchase on the e-store. The
service is included with Season Locker rentals. You will have to come to the
pass office to pick up since it is a picture pass on non RFID media.
Q:
Will my season pass be valid at other POWDR resorts?
A:
Mt. Bachelor full season pass holders receive 20% off the prevailing
1-day lift ticket rate at our sister resorts: Park City Mountain Resort in
Utah, Killington Resort and Pico Mountain in Vermont, Boreal Mountain Resort and Soda Springs Winter Resort in California,
Las Vegas Ski & Snowboard Resort in Nevada and Copper Mountain Resort in
Colorado. Simply present your Mt. Bachelor season pass at the ticket window of
our sister resorts each day to receive this benefit.
Additional benefits include:
New - 'Community Perks': pass holders and day of lift ticket purchasers will receive discounts at area restaurants, pubs and springtime activities! Stay tuned for offers and click here for more info.
New - Season Tune 5-pack: New this season, pass holders will have an opportunity to purchase a five time tune-up and wax pass at a 34% discount. The Season Tune 5-Pack has a value of $150 and will be offered to season pass holders for just $99.
Enhance Your Mountain Experience: Mt. Bachelor provides a multitude of services and amenities for our guests visiting throughout the winter season:
- Seasonal Locker Rentals: enjoy the convenience of easy access to the slopes with our comfortable locker room located in the Guest Services Building at West Village - limited space available on a first come, first served basis. Click Here for more info.
- Shuttle Passes: leave the driving to us! Season long shuttle passes available in addition to single day one-way or round-trip tickets available.
- Season Long Snowsports Program: now enrolling for Mighty Mites and All Mountain Skiers and Riders multi-week programs!
- Ski Check and Equipment Tuning: Protect your investment by purchasing a $35 season ski check or $3 daily ski check. Ski Check is conveniently located in front of West Village Lodge Fridays through Sundays and Holiday periods. Mondays through Thursdays (non-holiday) skis daily ski storage is available at West Village Rentals. With overnight storage for $5 with optional equipment tuning at an additional charge.
Season Pass Fraud
Season passes (anything with your picture on it) are to be used by the official pass holder only. We are vigilantly on the lookout for cases of pass fraud in order to protect the investment of the vast majority of our law-abiding pass holders. Penalties will be assessed to both the fraudulent user and the consenting pass holder. Penalties include fines, season-long or lifetime access bans (not being allowed to buy tickets or ski at Mt. Bachelor), and charges from our friends at the Deschutes County Sherriff's Office.
PRICING METHODOLOGY
Why are your prices, your prices?
Why doesn't Mt. Bachelor sell a really cheap full adult season pass? This is a common question that has some simple answers.
Most resorts that offer very low-priced season passes have at least one of these scenarios in place:
- The resort owns hotels to rent and therefore has a supplemental income and is not solely reliant on lift tickets. Many use the cheaper skiing to fill the beds. If a resort owns lodging, they have an additional revenue stream and can afford to deeply discount either skiing or rooms (or sometimes both) in order to generate more funds on the lodging side.
- The resort sells real estate. This is a common feature and one that Mt. Bachelor does not have. We do not have ski-in and ski-out services. This keeps our forests pristine and serene for our guests in the winter as well as for year-round travelers to the mountain and those admiring the view from afar. Real estate sales create a potentially huge revenue stream that offsets the expense of running a ski resort.
- Huge population base nearby that skis occasionally. Most resorts selling rock bottom-priced season passes count on the "city" or even "cities" nearby to purchase so many that the volume of passes sold makes up for the low price. These passes also see far less usage than the average Mt. Bachelor season pass. We don’t have a million or more people close enough to make that feasible, nor would the increased day-specific crowds help any of us. As much as Bend is growing, we are all glad that we are not that big.
Here's more about us:
- Visitation patterns. We typically sell over 10,000 season passes, mostly to folks who live nearby. Because of the close proximity of our pass holder base, visitation patterns are not spread out evenly over the course of the year like they are at resorts that have many pass holders living farther away. Here at Mt. Bachelor, they are focused heavily on the "good days". On these "good days," the most popular lifts are Pine Marten, Northwest and Summit, if conditions permit. That means we see an onslaught of pass holders and lift ticket buyers on the same day, who all want to ski the same couple of lifts. Mt. Bachelor would not function properly if we doubled the amount of pass holders considering this common scenario. We've all been at the bottom of Pine on a "good day" with a huge line when Sunrise and Skyliner are relatively empty. It is due to our very unique visitation patterns and we take our job of running Mt. Bachelor sustainably seriously. Most resorts see a somewhat steady stream of season pass visitors. At Mt. Bachelor we see sharp peaks and valleys.
- Average usage. This is tied in to the visitation patterns. The average usage of a Mt. Bachelor season pass is about 25 visits. The ski industry average holds steady at about 15 visits.
Why not offer a "locals" only pass, daily ticket or day?
When we offer a product, it must be made available to everyone. We tried a locals only program in the past and ended up dealing with lawyers. We cannot "discriminate" since we are located on Forest Service land. We can offer different products at different prices, but we cannot exclude a certain market or any group of individuals based on driver’s license or any local indicator. It’s that simple. Therefore we have created and offer programs, passes and days that locals are more likely to take advantage of. Season Passes and Mighty Mites are two examples. Ski for Schools and our Charity Ski Weeks are another. Again these programs cannot "discriminate" and must be available for all to take advantage of them.
In addition, "locals" make up less than half of our total skier visit volume, not some small sliver. Pricing is set based on the demand from our primary markets inclusive of "locals".
